Indian customers

The effort has been to understand the Indian customers well and serve better. In figures, the latest results (year ending March 31, 2006) of the bank showed that the bank clocked a total income of Rs.41.07 billion (up from Rs.31.46 billion previous year), with a profit of Rs.11 billion. To build on its India presence, the bank has also ventured into myriad social initiatives, covering areas like financial literacy, primary education and microfinance. Citibank pioneered ATMs in India, but ICICI and SBI snatched this advantage and proceeded to build the biggest ATM networks in the country. But as part of the India story since 1902, Citigroup was not one to give in easily. Today, Citibank stands tall as the largest foreign bank in India, and growing!

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Source : IIPM Editorial, 2007

An IIPM and Professor Arindam Chaudhuri (Renowned Management Guru and Economist) Initiative

INDIA’S 15 BEST BANKS

We identified retail financeas the key growth opportunity at the beginning of the decade and built a scalable platform for capitalizing on this opportunity. When the going gets tough, K.V. Kamath gets going! It’s this attitude at ICICI Bank that has helped it to maintain its leadership. ICICI Bank – India’s most valuable bank at $20 billion has ensured that it remains an integral part of India’s growth story. Ever since the private bank transformed itself from an ailing financial institution to a truly universal bank, ICICI has become known for its aggressive promotions, with the Big B as brand ambassador to boot. The upper hand that the bank enjoys today in most of its products – be it project finance or retail lending – only proves that they have succeeded. Needless to mention, the northward graphs for credit cards and personal loans.

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Source : IIPM Editorial, 2007

An IIPM and Professor Arindam Chaudhuri (Renowned Management Guru and Economist) Initiative